Privacy Policy

AcneRecovery is a subsidiary of Trienelle Skincare, Inc. When you provide us with information through Trenelle’s AcneRecovery website, we respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information. Your visit to AcneRecovery.com is subject to this Privacy Policy and our Terms and Conditions. Please note that this Privacy Policy governs only information provided to Trienelle and communications from Trienelle. It does not govern any other information or communications that may reference Trienelle or AcneRecovery, e.g., communications from retailers or brick and mortar stores. This Privacy Policy was last updated August 3, 2006.

1. Collection of Personally Identifiable Information by Trienelle.

We do not collect personally identifiable information about you, except when you provide it to us. For example, if you decide to complete a user registration form or online survey, you may be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number), age group, gender and product concerns, and the Trienelle products you use. If you decide to place an order, we will also need to know your delivery and billing address, credit card number and expiration date. To protect your personal information, users registering on our website must also enter a user name/email address and password. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.

When you submit your personally identifiable information on the website, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy.

2. Use of Personally Identifiable Information by Trienelle Skincare, Inc.

a. Opt-In Communications

If you opt-in during the website registration process or at other times when you submit personally identifiable information, the information you provide may be used by Trienelle to create and deliver to you our newsletters, surveys or other communications containing product information, skincare tips or promotions. If you prefer not to receive such communications, please do not opt-in to receive these communications. If you do opt-in and later decide that you would no longer like to receive these communications, see Section 11 below.

b. Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the website, emailing our customer service department or placing an order, we may provide you with service related announcements concerning the website or contact you regarding your customer service requests or your order. These types of communications help us serve you, respond to your concerns and to provide the high level of customer service that Trienelle offers its customers.

3. No Disclosure of Personally Identifiable Information for Third Party Marketing Without Your Consent

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent.

4. Disclosure of Personally Identifiable Information

a. Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

b. Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

c. Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our website, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

d. Business Transfers

As we continue to develop our business, we might sell certain assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the website you agree that your data may be transferred to such parties in these circumstances.

5. Cookies and IP Addresses

A cookie is a piece of data that enables us to track and target your preferences. We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience and your use of our website. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the website, but you may be limited in the use of some of the features. We may also use IP addresses to analyze trends, administer the website, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

6. Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the website, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

7. Links

The AcneRecovery and Trienelle websites may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on the website. We suggest you read the privacy policies of other websites you link to from the website or otherwise visit.

8. Security

We use various security measures in accordance with industry standards to protect the security of your personal information both online and offline. If you have any questions about security at the website, you can email us at security@trienelle.com.

9. Notification of Changes

We may update this Privacy Policy from time to time. If we decide to update our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used.

10. Updating Your Information

You have the ability to review, change and/or correct the personally identifiable information you provide us by emailing us at customerservice@trienelle.com. If you are a registered user, you can also review, change or correct your personal information at any time by requesting that we deactivate your account by emailing us at customerservice@trienelle.com.

11. Choice/Opt-Out

You may opt-out of receiving future opt-in communications from Trienelle and AcneRecovery when you register at the website or otherwise provide your contact information to AcneRecovery. You may change your preferences at any time by revising your profile by clicking here, clicking the "unsubscribe" link at the bottom of any email opt-in communication you receive from us and following the instructions provided therein, or by emailing us.

12. Comments

We have taken great measures to ensure that your visit to the AcneRecovery website is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about the website’s privacy practices, please contact us by emailing privacy@trienelle.com.

Copyright © 2006 Trienelle Skincare, Inc. All worldwide rights reserved.

 

Security Policy

Because your security is our top priority at AcneRecovery.com, we have insured that AcneRecovery.com is a VeriSign Secure Website. Our partnership with VeriSign allows you to learn more about our web site before you submit any confidential information.